Frequently Asked Questions
Everything you need to know about shopping at DiYshop.co.za
What are your delivery costs and timelines?
We offer nationwide delivery across South Africa. Shipping typically takes 3-5 working days, with costs calculated at checkout based on your location and the size of your order.
What payment methods do you accept?
We accept a variety of secure payment methods including PayFast, credit/debit cards (Visa and Mastercard), and Instant EFT.
Can I return a product if it is not suitable for my DIY project?
Yes, we offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Do you provide technical support for the tools you sell?
While we are a retailer, our team has extensive product knowledge and can assist with basic technical queries or direct you to the manufacturer's user manuals.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our courier partner's tracking portal.
Are your products covered by a warranty?
Most of our power tools and machinery come with a standard manufacturer's warranty, usually ranging from 6 to 24 months depending on the brand.