Returns & Exchanges
At DiYshop.co.za, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of delivery for a full refund or exchange, provided the items are in their original condition.
Initiate Your Return
Log into your account or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Package the Items
Securely pack your items in their original packaging, ensuring all manuals, accessories, and promotional materials are included to avoid restocking fees.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at your nearest authorized courier point or schedule a collection through our portal.
Inspection and Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing